Need to make a windscreen or vehicle window claim?

If your vehicle’s windscreen or window is damaged, you can arrange repairs directly with one of our repair partners:

• NOVUS: call 0800 20 35 35 or book online

• Smith & Smith: call 0800 48 33 88 or book online

Please have your policy number or cover number available to provide. You can find this information on your policy schedule or renewal notice. The cover number is found in the left-hand side of the footer next to "Office Use Only". It is the number located as highlighted here: ABC 012AB 3012345 001.

Prefer another repairer? Email the repair quote or invoice to [email protected] for insurer approval before repairs begin.

Making another type of Motor Vehicle claim?

1. 1. Start or submit your claim

   Need a claim form?
   Request a claim form to get started.

   Already completed your claim form?
   Submit your completed claim form with any supporting documents or photos you have available. Include as much detail as you can to help us get your claim underway.

   If the email template does not open, email [email protected] and include the claim type in the subject line and your policy details or cover number in the body text.

2.  

   2. Have your details ready

   The guided email will ask for key information about you, your policy, your vehicle and what happened. You can also attach any photos or supporting documents you have available. Don’t worry if you don’t have all the information yet. Send us what you have, and the Claims Team will let you know if anything else is needed.

3.  

   3. Call us if you need help

   For urgent assistance, or if you cannot use the guided email, call the Claims Team on 0800 266 690.

   If your vehicle is in an unsafe location, arrange for it to be moved or towed somewhere safe where possible. Speak with the Claims Team before authorising permanent repairs.

1. 1. Start or submit your claim

   Need a claim form?
   Request a claim form to get started.

   Already completed your claim form?
   Submit your completed claim form with any supporting documents or photos you have available. Include as much detail as you can to help us get your claim underway.

   If the email template does not open, email [email protected] and include the claim type in the subject line and your policy details or cover number in the body text.

2.  

   2. Have your details ready

   The guided email will ask for information about you, your policy, the affected business property or assets, and what happened. You can also attach any photos or supporting documents you have available. Don’t worry if you don’t have everything yet. Send us what you have, and the Claims Team will let you know if anything else is needed.

3.  

   3. Call us if you need help

   For urgent assistance, or if you cannot use the guided email, call 0800 266 690.

   If it is safe, take photos prior to carrying out reasonable temporary steps to protect your property/asset and prevent further damage or loss.

   Please speak with the Claims Team before arranging permanent repairs or replacements.

1. 1. Start or submit your claim

   Need a claim form?
   Request a claim form to get started.

   Already completed your claim form?
   Submit your completed claim form with any supporting documents or photos you have available. Include as much detail as you can to help us get your claim underway.

   If the email template does not open, email [email protected] and include the claim type in the subject line and your policy details or cover number in the body text.

2.  

   2. Have your details ready

   The guided email will ask for information about you, your policy, what happened, and the damage or loss. You can also attach any photos or supporting documents you have available. Don’t worry if you don’t have everything yet. Send us what you have, and the Claims Team will let you know if anything else is needed.

3.  

   3. Call us if you need help

   For urgent assistance, or if you cannot use the guided email, call 0800 266 690. Tell us immediately if your home is unliveable or unsafe, or if someone in your household needs additional support.

   If it is safe, take photos prior to carrying out reasonable temporary steps to prevent further damage.

   Please speak with the Claims Team before arranging permanent repairs or replacements.

1. 1. Start or submit your claim

   Need a claim form?
   Request a claim form to get started.

   Already completed your claim form?
   Submit your completed claim form with any supporting documents or photos you have available. Include as much detail as you can to help us get your claim underway.

   If the email template does not open, email [email protected] and include the claim type in the subject line and your policy details or cover number in the body text.

2.  

   2. Have your details ready

   The guided email will ask for information about you, your policy, your travel arrangements and what happened. You can also attach any photos or supporting documents you have available.

   Don’t worry if you don’t have everything yet. Send us what you have, and the Claims Team will let you know if anything else is needed.

3.  

   3. Call your insurer, if you need help

   If you need urgent travel assistance or must make immediate travel arrangements that may involve additional costs, please contact your insurer directly using the 24/7 emergency contact details provided in your policy documents.

Use this option for claims involving liability, cyber, contract works, rural, marine etc.

1. 1. Start or submit your claim

   Need a claim form?
   Request a claim form to get started.

   Already completed your claim form?
   Submit your completed claim form with any supporting documents or photos you have available. Include as much detail as you can to help us get your claim underway.

   If the email template does not open, email [email protected] and include the claim type in the subject line and your policy details or cover number in the body text.

2.  

   2. Have your details ready

   The guided email will ask for information about you, your policy and what happened. You can also attach any photos or supporting documents you have available. Don’t worry if you don’t have everything yet. Send us what you have, and the Claims Team will let you know if anything else is needed.

3.  

   3. Call us if you need help

   For urgent assistance, or if you cannot use the guided email, call 0800 266 690.

   If you need to make urgent arrangements or incur significant additional costs, please contact the Claims Team for guidance first, where possible.